Job Description

Post Completion Assistant

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

• Job Title: Post-Completion Assistant
• Job Type: Permanent, Full time
• Location: Newport Office
• Salary: £18,000.00 to £22,000.00
• Reports to: Post Completion Manager

Job Purpose:

To support the Post Completion Team with a variety of admin tasks as part of the post-completion conveyancing process. Completing registrations and dealing with all Land Registry processes and requisitions. Reviewing and scanning all files and documentation received into the department and supporting the team in its paper-free post-completion functions.

Essential Skills:

• Must have 2/3 years experience in administration.
• Solid experience with Excel, Google Docs, and Microsoft 365
• Excellent telephone manager
• Strong attention to detail

Desirable Skills:

• Experience of the conveyancing – post completion processes preferable.

Your responsibilities will include:

• To effectively review and scan all documents received on a file received into the Post Completion Team
• Manage the storage of files received into the department in preparation for registration to HM Land Registry.
• Review documents and ensure all documentation is available and completed correctly in accordance with company policy and industry regulation.
• Maintain a variety of worklists, trackers, reports, and spreadsheets within the department.
• Review, respond and resolve requisitions and/or cancellations received from HM Land Registry on registrations within set timeframes.
• To review, compile, download and send documentation from a variety of sources to clients or lenders.
• To effectively manage all incoming correspondence into the department either by post or email.
• To liaise with clients, lenders, solicitors, and colleagues in regards to Post Completion matters.
• To be able to consistently achieve personal and department performance-related targets.

Personal Qualities

• Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.
• Copes effectively in demanding circumstances.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Pays attention to detail and quality of work.
• Confident in building and maintaining strong working relationships with staff of all levels of seniority.
• Demonstrate a ‘can-do’ attitude including a willingness to help others within the company.
• Able to communicate to colleagues and external stakeholders in writing in a clear, constructive, and professional way.
• Excellent customer communication skills including the ability to resolve complaints or escalations.
• Demonstrates sound judgement and good decision-making when dealing with problems.
• Able to identify a problem arising and can develop a solution and seek guidance or input before acting.
• Looks for new solutions to problems as well as tried and tested methods.
• Willing to ask questions, listen to others’ views and accept advice.

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