Job Description

Training Manager

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

Job Title: Training Manager

Job Type: Permanent, Full time

Location: Newport office.

Salary: £40,000.00 to £45,000.00

Reports to: Managing Director and Head of Legal Practice

Responsible for: Academy Trainees (50+)

Job Purpose:

To lead, deliver and manage training along with the existing Training Director within the Convey Law Training Academy. Managing trainee performance through to graduation as Conveyancers and qualified professionals. Implementing and identifying best practice training and development solutions, policies, and procedures.  Achieving the highest level of success and performance for Academy trainees.

Your responsibilities will include:

• Ensuring all Academy trainees are given the appropriate level of training needed to perform their conveyancing roles effectively.
• To monitor, review and amend training in line with business needs, performance levels and best conveyancing practice.
• Effective performance management of trainees with early inventions where required.
• Continually identifying ways of improving knowledge, skills and behaviours of trainees to enhance trainee performance and the training experience.
• Working with external providers where appropriate to the support the growth and development of individuals within the team.
• Managing and leading on required training and development projects.
• Implementing best practice policies and procedures for the Academy trainees.
• To identify key attributes and potential skills of new recruits, ensuring high performance and retention of successful trainees.
• Delivering training as required and creating courses and operational structures to support the Academy objectives.

Essential Skills:

• Ability to identify early performance issues within the team and able to manage this effectively and rapidly.
• To identify effective resolutions to training gaps and implement these with those concerned.
• Able to listen and resolve day-to-day issues quickly and concisely within the team.
• Proficient written skills to produce accurate and up to date policy documentation for the Academy.

 Personal Qualities

Managing Yourself

• Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.
• Copes effectively in demanding circumstances.
• Good time management, adopting a flexible approach to work.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Pays attention to detail and quality of work.
• Demonstrates a commitment to improving working practices and supports company plans and policies.

Working with People

• Confident in building and maintaining strong working relationships with staff of all levels of seniority.
• Demonstrate a ‘can-do’ attitude including a willingness to help others within the company.

Problem-Solving

• Demonstrates sound judgement and good decision-making when dealing with problems.
• Able to identify a problem arising and can develop a solution or take the correct course of action.
• Knows when to seek guidance or further input from others before taking action.
• Checks that information is accurate and complete.
• Looks for new solutions to problems as well as tried and tested methods.

Communication Skills

• Able to communicate to colleagues in writing in a clear, constructive, and professional way.
• Communicate with external stakeholders and clients whilst ensuring the company is always represented in a professional manner.
• Willing to ask questions, listen to others views and accept advice.
• Willing to contribute ideas and seek improvements and solutions.
• Excellent customer communication skills including the ability to resolve complaints or escalations.

Benefits

Remuneration

• Salary packages, Appraisals and Reviews
• Flexible Working Hours
• Subsidised Parking
• Bonus Scheme
• Hybrid Working
• Contributory Pension Scheme
• Overtime
• Employee Referral Bonus
• Subsidised Conveyancing

Recognition

• Recognition and Awards
• Long Service Awards
• Birthday Celebrations and Additional Time Off
• Support with Charity Fundraising
• Social Funds for Staff Parties

Development

• Industry Leading Training and Development
• Mentoring, Coaching and Teamwork

Health and Wellbeing

• Wellbeing Training and Guidance
• Holiday Cover
• Individual Counselling
• Workload Management
• Stress Busing and Pampering
• Back to Work Private Healthcare
• Time Away From work
• Exercise and Fitness
• Great Environment
• Sabbaticals
• Maternity and Paternity Leave
• Tools and Support to Succeed