Recoveries Agent

Job Type:
Full Time
£20,000.00 to £24,000.00 + Commission (OTE 40K)
Reports To:
Operations Director

Job Description

Recoveries Agent

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

Job Title:

Recoveries Agent


£20,000.00 to £24,000.00 + Commission (OTE 40K) 

Reports to:

Operations Director


Job Purpose:

The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments and driving overall debt reduction thus limiting financial loss to the business.


To succeed you’ll need excellent communication skills, a compassionate and mature approach, and be able to work well individually and as part of a team. You’ll take pride in what you do and really care about providing an exceptional customer experience. In return, we will provide a fantastic working environment, together with the training and development you need to develop, progress, and make the most of your skills.


Your responsibilities will include:

To be responsible for a variety of tasks including but not limited to:

  • Managing your own caseload of debt collection matters.
  • Manage all debt recovery actions through contacting customers to demand payment on overdue debt and where necessary instigating legal proceedings and managing the process through to obtaining judgment and enforcement.
  • Working as part of the wider team in order to meet and exceed targets.
  • Manage escalated calls, taking full ownership of customer issues through to resolution.
  • Maintenance of accurate account information.
  • Achievement of internal call quality expectations.
  • Achievement of clear KPIs whilst maintaining a high quality of customer service.
  • Issuing claims and statutory demands.
  • Communicating with clients, officers, and third parties at all levels. 


Essential Skills: 

We are seeking someone who has strong attention to detail, excellent communication skills, with the ability to use their own initiative and work within tight deadlines.

  • 2 years + Debt recovery experience
  • Experience with Money Claim Online and court proceedings through the small claims court.
  • Experience with debt recovery.
  • A compassionate and mature approach.
  • Excellent communication – call center/telephony experience preferred.
  • Ability to make confident decisions.
  • Ability to establish good working relationships.
  • To work well under pressure and work with a wide variety of people.
  • A consistent professional approach to all tasks.
  • Strong computer skills and competence with the use of spreadsheets.


The Person

  • Self-motivated with a positive attitude.
  • Ability to work independently with minimal supervision but knowing when to ask for help.
  • Show initiative to seek out new ways of working and propose improvements to systems and processes.
  • Ability to express themself both orally and in writing in a clear and constructive way.
  • Demonstrates persistence and commitment to completing tasks and objectives.
  • Pays attention to detail and takes pride in the quality of their work.
  • Demonstrates exceptional time management skills whilst adopting a flexible approach to work.
  • Demonstrates sound judgment and good decision-making when dealing with issues.

Flexible Working Options Available:

  • Flexitime
  • Work from home
  • Full time

Apply To Join Convey Law

01633 261284
Maxwell Chambers, 34-38 Stow Hill, Newport, South Wales, NP20 1JE
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Apply To Join Convey Law

We value the contribution of our people and encourage them to excel. We believe in recruiting and retaining those who share our values and are committed to their own personal development and career.

We have a proven track record of developing individuals who have risen to senior positions within our environment.

As an Investor In People accredited learning organisation we enjoy in-house training facilities of the highest standard. Every employee is supported by a modern performance management culture, with access provided to legal, administrative, financial and IT specialists.

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