Post Completion Manager

Job Type:
Full Time
£25,000 – £35,000 depending on experience.
Newport and work from home options
Reports To:
Operations Director

Job Description

PLEASE NOTE*You will need to do training in the office for at least 2/3 weeks. Following that, you will be expected to work in the office 2/3 days per week and the rest from home*

Job Purpose

To manage the Post Completion Team, providing training and mentoring to ensure work is completed to a high standard. As a post-completion manager, you will be working closely with the team providing day-to-day support, ensuring targets are met, training staff where needed, dealing with any issues that arise, working to tight deadlines, and ensuring the cases are processed as smoothly as possible. For this position, you will have experience in managing/supervising a team, strong relevant conveyancing knowledge ideally in a Post Completion role, advanced Microsoft Office and reporting skills, and experience of working in a very busy department using case management software.

Key Responsibilities

  • Lead the Post Completion Department to ensure all tasks are completed to the highest standard and company and regulatory procedures are adhered to at all times.  
  • Complete regular audits for compliance purposes and to assess individual and team performance against set key performance indicators.  
  • Act as the main point of contact for all Post Completion matters internally including regular reporting to the Senior Management Team.  
  • Ensure Post Completion related documentation is available and completed correctly in accordance with company policy and industry regulation.  
  • Responsible for creating and maintaining a variety of worklists, trackers, reports, and spreadsheets within the department to ensure they are accurate and up to date at all times.   
  • Implementation of training/progression plans for all members of the department to ensure the department is sufficiently resourced to submit and resolve complex registrations.  
  • Provide guidance and support to the team on reviewing, responding and resolving requisitions and/or cancellations received from HM Land Registry on registrations within set timeframes.  
  • Ensure all incoming correspondence into the department either by post or email is effectively distributed and managed by the team.  
  • Liaise with clients, lenders, solicitors, and colleagues in regard to Post Completion matters including resolving complaints or complex matters.  

Personal Qualities 

Managing Yourself 

  • Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.  
  • Copes effectively in demanding circumstances. 
  • Good time management, adopting a flexible approach to work. 
  • Demonstrates persistence and commitment to completing tasks and objectives. 
  • Pays attention to detail and quality of work. 
  • Demonstrates a commitment to improving working practices and supports company plans and policies. 

Working with People 

  • Ability to lead a team and act as a mentor to junior staff members.  
  • Confident in building and maintaining strong working relationships with staff of all levels of seniority.  
  • Able to resolve staff issues and act as a point of contact for HR-related matters within the team including completing regular 1:1’s with individual staff members, annual appraisals, and performance reviews.  
  • Demonstrate a ‘can-do’ attitude including a willingness to help others within the company. 

Problem Solving 

  • Demonstrates sound judgement and good decision-making when dealing with problems. 
  • Able to identify a problem arising and can develop a solution or take the correct course of action. 
  • Knows when to seek guidance or further input from others before taking action. 
  • Checks that information is accurate and complete. 
  • Look for new solutions to problems as well as tried and tested methods. 

Communication Skills 

  • Able to communicate to colleagues in writing in a clear, constructive, and professional way. 
  • Communicate with external stakeholders and clients whilst ensuring the company is represented in a professional manner at all times.  
  • Willing to ask questions, listen to other’s views and accept advice. 
  • Willing to contribute ideas and seek improvements and solutions.  
  • Excellent customer communication skills including the ability to resolve complaints or escalations.  

* Please Note: Convey Law do not accept applications from recruitment agencies. The only way to apply for a vacancy is with us directly.

Apply To Join Convey Law

01633 261284
Maxwell Chambers, 34-38 Stow Hill, Newport, South Wales, NP20 1JE
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Apply To Join Convey Law

We value the contribution of our people and encourage them to excel. We believe in recruiting and retaining those who share our values and are committed to their own personal development and career.

We have a proven track record of developing individuals who have risen to senior positions within our environment.

As an Investor In People accredited learning organisation we enjoy in-house training facilities of the highest standard. Every employee is supported by a modern performance management culture, with access provided to legal, administrative, financial and IT specialists.

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