Job Description

Post Completion Manager

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

• Job Title: Post Completion Manager
• Job Type: Permanent, Full time
• Location: Newport Office
• Salary: £30,000.00 to £45,000.00
• Reports to: Operations and Legal Director

Job Purpose:

To manage the Post Completions Team, providing training and mentoring to ensure work is completed to a high standard. As a post-completion manager, you will be working closely with the team providing day-to-day support, ensuring targets are met, training staff where needed, dealing with any issues that arise, working to tight deadlines, and ensuring the cases are processed as smoothly as possible. For this position, you will have experience in managing/supervising a team, relevant solid conveyancing knowledge ideally in a Post Completion role, advanced Microsoft Office and reporting skills, and experience of working in a very busy department using case management software.

Essential Skills:

 Minimum 2 years experience in a supervisory or management position.

• Previous experience working in a Conveyancing/Post-Completion Department.
• Exceptional communication skills including the confidence to liaise with members of the Senior Management Team on a daily basis.
• Extensive experience in managing spreadsheets and worklists including the use of Outlook, Excel, Word, Google Sheets, and Google Docs.
• Experience in compiling, analysing, and maintaining a variety of reports from multiple information sources.
• Exceptional attention to detail and a methodical approach to working.
• Experience working in a professional environment and liaising with various stakeholders.
• Experience working in a fast-paced and deadline-driven environment.
• Experience in using case management software

 Your responsibilities will include:

• Lead the Post Completion Department to ensure all tasks are completed to the highest standard and company and regulatory procedures are adhered to at all times.
• Complete regular audits for compliance purposes and to assess individual and team performance against set key performance indicators.
• Act as the main point of contact for all Post Completion matters internally including regular reporting to the Senior Management Team.
• Ensure Post Completion related documentation is available and completed correctly in accordance with company policy and industry regulation.
• Responsible for creating and maintaining a variety of worklists, trackers, reports, and spreadsheets within the department to ensure they are accurate and up to date at all times.
• Implementation of training/progression plans for all members of the department to ensure the department is sufficiently resourced to submit and resolve complex registrations.
• Provide guidance and support to the team on reviewing, responding, and resolving requisitions and/or cancellations received from HM Land Registry on registrations within set timeframes.
• Ensure all incoming correspondence into the department either by post or email is effectively distributed and managed by the team.
• Liaise with clients, lenders, solicitors, and colleagues in regard to Post Completion matters including resolving complaints or complex matters.

Personal Qualities we look for:

• Able to manage yourself.
• Able to collaborate well with people.
• Strong critical thinking skills.
• Fantastic communication skills

Benefits

Please click the following link which will take you to our benefits package.

• https://www.conveylaw.com/wp-content/uploads/2022/07/STAFF_BENEFITS_DOCUMENT.pdf