IT Technician

Job Type:
Full Time
£28,000.00 to £32,000.00 DOE
IT Team
Newport/Home working
Reports To:
IT Team Lead/Group IT Director

Job Description

IT Technician

The description below describes the nature of the role and is not limited to the tasks set out. The individual may be required to provide additional support when requested.

  • Job Title: IT Technician
  • Job Type: Permanent, Full-Time
  • Location: Newport, South Wales / Home working
  • Salary: £28,000.00 to £32,000.00 DOE
  • Reports to: IT Team Lead/Group IT Director
  • Remote/Office based: Primarily office based with some home working.

An exciting opportunity exists to join an award winning and industry leading residential conveyancing PropTech company based in Newport, South Wales for a talented and enthusiastic IT Technician in our growing IT team.

You will be given the ability and exposure to new and exciting technologies. You will be able to learn them and more, as the business continues to grow.

3+ Years’ Experience Required:

  • Extensive knowledge of cloud technologies, such as Microsoft 365, AWS, Azure.
  • Knowledge/experience of supporting web-based applications.
  • Experience working in an in-house IT environment.
  • Knowledge of Windows Desktop and Servers.
  • Knowledge of Linux systems such as Centos or Ubuntu
  • Knowledge/understanding of networking, IP addresses, subnets, VPNs, and Wi-Fi meshes.
  • Experience with Active Directory and Azure AD.
  • Knowledge of virtual server environments.

Your responsibilities will include:

  • Identifying and resolving issues reported to the IT Helpdesk, being the first point of contact for issues.
  • Tracking work in progress and recording issues and solutions.
  • Management of all new starters and leaver processes, including running IT inductions.
  • Looking after IT stock, including booking in/out equipment.
  • Writing hints and tips/guides for users.
  • Manage own work allocation, productivity, and quality of work with minimum supervision.
  • Supporting bespoke business applications and systems.
  • Supporting the roll out of new applications including policies, procedures, migrations, and training where applicable.
  • Completing regular audits of department processes.
  • Meeting deadlines for the provision of systems and documentation as required for the business or third parties.
  • Troubleshooting technical problems.


  • Proven experience working on 1st through to 3rd line support.
  • Excellent problem-solving and resolution abilities  covering a range of software, hardware, and network issues.
  • Excellent documentation and communication skills.
  • Proven ability to work hard in a team to achieve tasks and goals.
  • Good time management adopting a flexible approach to work.


  • Experience writing users guides.
  • Exposure to cloud server computing e.g., AWS/Azure.
  • Knowledge of Microsoft Endpoint Manager (Intune)
  • Experience with Cyber Essentials.
  • Recognised qualifications in server / networking technologies / desktop support.
  • Working knowledge of Linux based systems – bash / terminal command toolset.


Apply To Join Convey Law

01633 261770
Maxwell Chambers, 34-38 Stow Hill, Newport, South Wales, NP20 1JE
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Apply To Join Convey Law

We value the contribution of our people and encourage them to excel. We believe in recruiting and retaining those who share our values and are committed to their own personal development and career.

We have a proven track record of developing individuals who have risen to senior positions within our environment.

As an Investor In People accredited learning organisation we enjoy in-house training facilities of the highest standard. Every employee is supported by a modern performance management culture, with access provided to legal, administrative, financial and IT specialists.

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