IT Technician

Job Type:
Full Time
£24,000.00 to £28,000.00 depending on experience.
IT Team
Newport, South Wales Office, with occasional hybrid working
Reports To:
IT Director

Job Description

IT Technician

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

  • Job Title: IT Technician
  • Job Type: Permanent, Full time
  • Location: Newport, South Wales Office, with occasional hybrid working
  • Salary: £24,000-28,000.00 depending on experience.
  • Reports to: IT Support Manager/Group IT Director

An exciting opportunity exists to join an award-winning and industry-leading residential conveyancing PropTech company based in Newport, South Wales for a talented and enthusiastic IT Technician in our growing IT team.

You will be given the ability and exposure to new and exciting technologies. You will be able to learn them and more, as the business continues to grow.

Essential Skills:

3 Years’ Experience Required:

  • Experience working in a business IT environment.
  • Knowledge of Windows desktops and servers.
  • Knowledge of Linux systems such as Centos or Ubuntu
  • Knowledge/experience in supporting web-based applications.
  • Knowledge/understanding of networking, IP addresses, subnets, VPNs, and Wi-Fi meshes.
  • Experience with Active Directory and Azure AD.
  • Knowledge of virtual server environments.
  • Knowledge of cloud technologies, such as Microsoft 365, Azure, and AWS.
  • Educated to GCSE or equivalent level in English and Mathematics.
  • Appropriate support or technical knowledge gained through a combination of experience and specialist training. Examples include Cisco CCNA or CompTIA certifications

Desirable Skills:

  • Experience writing user guides.
  • Exposure to cloud server computing e.g., AWS / Azure.
  • Knowledge of Microsoft Endpoint Manager (Intune)
  • Experience with Cyber Essentials.
  • Recognised qualifications in server/networking technologies/desktop support.
  • Working knowledge of Linux-based systems – bash / terminal command toolset

General Skills:

  • Proven experience working on 1st through to 2nd line support.
  • Excellent problem-solving and resolution abilities covering a range of software, hardware, and network issues.
  • Excellent documentation and communication skills.
  • Proven ability to work hard in a team to achieve tasks and goals.
  • Good time management adopting a flexible approach to work.

Your responsibilities will include:

  • Identifying and resolving issues reported to the IT Helpdesk.
  • Tracking work in progress and recording issues and solutions.
  • Writing hints and tips/guides for users.
  • Manage own work allocation, productivity, and quality of work with minimum supervision.
  • Ensuring systems are backed up and have continued resilience.
  • Supporting bespoke business applications and systems.
  • Creation and maintenance of user accounts.
  • Supporting the rollout of new applications including policies, procedures, migrations, and training where applicable.
  • Looking after IT stock, including booking in/out equipment.
  • Completing regular audits.
  • Meeting deadlines for the provision of systems and documentation as required for the business or 3rd
  • Troubleshooting technical problems

Personal Qualities

  • Able to manage yourself.
  • Able to collaborate well with people.
  • Strong critical thinking skills.
  • Fantastic communication skills


Please click the following link which will take you to our benefits package.


Apply To Join Convey Law

01633 261284
Maxwell Chambers, 34-38 Stow Hill, Newport, South Wales, NP20 1JE
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Apply To Join Convey Law

We value the contribution of our people and encourage them to excel. We believe in recruiting and retaining those who share our values and are committed to their own personal development and career.

We have a proven track record of developing individuals who have risen to senior positions within our environment.

As an Investor In People accredited learning organisation we enjoy in-house training facilities of the highest standard. Every employee is supported by a modern performance management culture, with access provided to legal, administrative, financial and IT specialists.

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