Job Description

Business Development Executive

The description below describes the nature of the role and is not limited to the tasks set out.  The individual may be required to provide additional support when requested.

• Job Title: Business Development Executive
• Job Type: Permanent, full time
• Location: Newport, Wales
• Salary: £25,000.00 DOE
• Reports to: Head of Sales

Job Purpose:

Due to continued success and planned growth, we are recruiting for an exceptional and driven Business Development Executive to come and join our team. This position is for someone who is committed to building a rewarding career within an innovative, award-winning, and industry-leading residential conveyancing company based in Newport, South Wales.

The role of a Business Development Executive is to effectively manage inbound and outbound calls, ensuring strict KPI’s and processes are followed to deliver outstanding sales results back to the business. You will have to be passionate about sales with the ability to develop and build confidence within a team that is already delivering consistently high results.

The company provides conveyancing services directly to the consumer by telephone and e-mail. The new business consultant provides customers with a fast and personalised quotation for the purchase and sale of residential property.

Your responsibilities will include:

• Multi-skilled inbound and outbound capability delivering an excellent daily sales results.
• Achieving performance targets for sales, efficiency, and quality
• Contributing to the development of the sales team and sharing best practice
• Learning and retaining detailed product knowledge
• Presenting new products and processes where appropriate in a positive light and ensuring you are fully trained on any amendments where necessary.

Essential Skills:

• Experience in Telesales and Account Management
• Solid understanding of inbound and outbound sales techniques
• Experience in working TO sales targets
• Maintaining and increasing sales of the company products
• IT Literate
• Ability to analyse sales figures
• FCA experience would be beneficial but is not essential
• Experience using a CRM based system is also desirable

Personal Qualities

Managing Yourself

• Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.
• Copes effectively in demanding circumstances.
• Good time management, adopting a flexible approach to work.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Pays attention to detail and quality of work.
• Demonstrates a commitment to improving working practices and supports company plans and policies.

Working with People

• Confident in building and maintaining strong working relationships with staff of all levels of seniority.
• Demonstrate a ‘can-do’ attitude including a willingness to help others within the company.

Problem-Solving

• Demonstrates sound judgement and good decision-making when dealing with problems.
• Able to identify a problem arising and can develop a solution or take the correct course of action.
• Knows when to seek guidance or further input from others before taking action.
• Checks that information is accurate and complete.
• Looks for new solutions to problems as well as tried and tested methods.

Communication Skills

• Able to communicate to colleagues in writing in a clear, constructive, and professional way.
• Communicate with external stakeholders and clients whilst ensuring the company is always represented in a professional manner.
• Willing to ask questions, listen to others views and accept advice.
• Willing to contribute ideas and seek improvements and solutions.
• Excellent customer communication skills including the ability to resolve complaints or escalations.

Benefits

Remuneration

• Salary packages, Appraisals and Reviews
• Flexible Working Hours
• Subsidised Parking
• Bonus Scheme
• Hybrid Working
• Contributory Pension Scheme
• Overtime
• Employee Referral Bonus