We aim to offer all of our clients an efficient and effective service. In the event that you are a client of ours and there are aspects of our service which you are unhappy with, please take the matter up with the Conveyancer who has conduct of your file of papers in the first instance.
In the event that you do not feel that this course of action is not appropriate, or has been fully exhausted, please contact us by completing the form below. We will endeavour to ensure that any service issues are acknowledged promptly, with any required action undertaken expeditiously.
We most sincerely hope that it will not prove necessary for you to implement our complaints procedure. We look forward to working with you to the successful conclusion of your property transaction.
In the event that you are not a client of ours, the appropriate course of action is to take matters up with your legal advisor – we are not able to liaise with you directly under any circumstances.
We must be given the opportunity to address any service issues internally. In the event that you are not satisfied, after having extinguished our internal complaints procedure (which can be accessed via the following link: Convey Law Complaints Procedure).
You may refer your concerns to The Legal Ombudsman after an eight week period. The website address for The Legal Ombudsman is https://www.legalombudsman.org.uk. The Legal Ombudsman will not deal with your complaint until such time as our internal complaints procedure has been fully extinguished. Please also note that you are required to refer any complaint to The Legal Ombudsman within 6 months of the date of our final written response to you.
We would also draw your attention to your right to seek redress under the Online Dispute Resolution guidelines. Further information can be found about the Online Dispute Resolution procedure at https://ec.europa.eu/consumers/odr/