IT Support Manager

Job Title: IT Support Manager
Job Type: Permanent, Full time
Location: Newport, South Wales
Salary: £35,000 to £45,000 depending on experience.
Reports to: IT Manager / Projects Manager

An exciting opportunity exists to join an innovative, award winning and industry leading residential conveyancing company based in Newport, South Wales for a talented and enthusiastic Support Manager to join our growing IT team.

Key Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical problems and resolving network issues.
  • Identifying, reporting and resolving recurring issues.
  • Tracking work in progress and recording issues and solutions.
  • Completing regular audits.
  • Replacing or repairing core equipment.
  • Supporting the roll out of new applications including policies, procedures, migrations and training where applicable
  • Meeting deadlines for the provision of systems and documentation as required for the business or 3rd parties.
  • Managing a small team and leading on IT support and infrastructure requirements for hardware, software and telecommunications.
  • Manage own work allocation, productivity and quality of work with minimum supervision.

Personal Qualities

Managing Yourself:

  • High level of personal integrity and confidentiality
  • Ability to work effectively as a team member
  • Ability to work flexibly to meet changing needs
  • Commitment to own learning and development
  • Physical fitness for the role (may include manual handling of I.T. related equipment)
  • Commitment to cover business hours including possible evening and weekend work
  • Maintain professional appearance

Working with People:

  • Effective written communication skills
  • Effective oral communication and presentation skills
  • Good organisational and time management skills
  • The ability to interpret complex information and communicate ideas clearly
  • Ability to build and maintain working relationships with others and is seen as ‘approachable’.

Education & Qualifications:

  • Educated to GCSE or equivalent level in English and Mathematics
  • Appropriate support or technical knowledge gained through a combination of experience and specialist training



  • Working knowledge of Windows desktop and server operating systems
  • Working knowledge of linux based systems – bash / terminal command toolset
  • Experience working in a business IT environment
  • Knowledge/understanding of networking, VLAN’s, VPN’s and the securing of network communications
  • Knowledge of dealing with network file systems, NAS / SAN, and tiered storage deployments
  • Knowledge of dealing with virtual server environments VMWare / MS / KVM
  • Knowledge of managing hybrid deployments AWS / Azure / Cloud Console
  • Knowledge of user management within AD / Azure AD, secure user login and access to systems with permission management and auditing
  • Excellent problem-solving and resolution abilities covering a range of software, hardware and network issues
  • Evidence of successful experience in computer desktop support 
  • Evidence of providing a customer service focused approach
  • Exposure to cloud server computing e.g. AWS / Azure
  • Firewall / Router / switch administration skills
  • Experience with Active Directory and group policy
  • Experience with Telecoms / WAN / WIFI technology


  • Recognised qualifications in server / networking technologies / desktop support
  • Microsoft Certifications – Desktop Support (MCDST) / Microsoft Certified Technical Specialist server qualifications (MCTS)
  • Redhat Certifications – RHCSA / RHCE
  • AWS Certifications – Cloud Practitioner / SysOps Administrator / Solutions Architect
  • Database experience – PostgreSQL / MSSQL / MySQL

Key Benefits

You will receive access to a fantastic benefits package, which befits an award winning and Investors in People Gold Standard company, including:

  • Contributory pension scheme.
  • Subsidised parking.
  • Flexible working.
  • Long service awards.
  • Staff social fund.

* Please Note: Convey Law do not accept applications from recruitment agencies. The only way to apply for a vacancy is with us directly.

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