We Won Best in Postcode Award for Customer Service at ESTAS 2025
We’re proud to share that we’ve once again been recognised for our exceptional client service, winning a prestigious Best in Postcode Award from The ESTAS, the UK’s largest and most respected customer service awards in the residential property sector.
This latest accolade builds on our proven track record of excellence, having secured multiple ESTAS awards in previous years, including Best National Conveyancer in the UK, Best Regional Conveyancer for Wales, and Best in County – Newport at the 2024 ESTAS Awards, as well as the Silver National Award, the Welsh Award for the fourth consecutive year, and a coveted Grand Prix Award in 2023.
The ESTAS Awards are uniquely powered by thousands of verified client reviews submitted via the ESTAS online platform, collected at the end of the property moving experience. ESTAS independently monitors service ratings over a 12-month period, ensuring complete transparency and trustworthiness.
As a Best in Postcode winner, we’ve now been shortlisted to win a county, regional or national trophy at the prestigious ESTAS Awards ceremony, which will take place on 17th October 2025. The awards will once again be hosted by TV property expert Phil Spencer, in front of an audience of over 1,200 of the UK’s top property professionals.
Phil Spencer commented:
“To secure a Best in Postcode Award is a significant accomplishment within the industry. These awards are unique because they’re based entirely on genuine client feedback, reflecting a conveyancer’s unwavering commitment to delivering exceptional service throughout the customer journey. This kind of recognition truly highlights a dedication to professionalism and client care, showcasing those who consistently go above and beyond in their service delivery.”
Simon Brown, Founder of ESTAS, added:
“ESTAS is about championing the property lawyers who consistently go the extra mile. It’s about recognising that amazing service isn’t just meeting expectations, it’s exceeding them. We want everyone to share the mindset that providing outstanding support to clients is the norm, not the exception”
Speaking about the award, Janine Wellington, Managing Director, said:
“At Convey Law, delivering exceptional service isn’t just a goal – it’s part of our DNA. To be recognised again by ESTAS, based solely on our clients’ honest feedback, is incredibly rewarding. It’s a testament to the passion, professionalism, and commitment our team shows every single day. We are honoured to be shortlisted, and we look forward to celebrating this achievement with our industry colleagues in October.”
We also recently celebrated reaching the milestone of over 11,600 client reviews, a reflection of our longstanding dedication to providing a seamless, supportive, and highly rated conveyancing experience.
Our team remains firmly committed to maintaining and raising these high service standards as we look ahead to the national finals in October.
April 29, 2025