Job Title:

Conveyancer

Reports to:

Head of Department

Job Purpose:

To support the Head of Department in the provision of legal services by providing Conveyancing legal advice and assistance to clients.

Key Responsibilities

- Undertake the role of a Conveyancer with due diligence at all times and ensuring that the best interests of the client, any mortgage lender and Convey Law are adequately protected.

- Comply with all Convey Law policies and procedures.

- Dealing effectively with clients both over the telephone and in person.

- Ensure that our clients receive the best possible service at all times.

- Ensure that our introducers of business receive the best possible service at all times.

- Verifying client identification in accordance with the Convey Law Money Laundering Policy guidelines.

- Ensure that all checklist protocols are adhered to.

- Ensure that any complaints are dealt with in accordance with the Covey Law Complaints Procedure.

Adhere to the Live Team Operating Procedure (“the Protocol”):-

-  Undertake and complete the Projected Completions Procedure in accordance with Convey Law requirements.Review and update the Case Status of each live file within the seven day requirement.

- Undertake a full file review of all live files at least once per month on the designated file review date.

- Undertake and complete the Tuesday Updates Procedure in accordance with Convey Law requirements.

- Make contact with the branch manager of each Introducer at least twice per month in accordance with Convey Law requirements.

- Undertake a minimum of one hour’s dictation, dictating on a minimum of 10 files every day, whenever possible.

- Ensure that all incoming mail is actioned and dealt with within 48 hours of receipt wherever possible.

- Ensure that all telephone calls are returned within 2 hours of receipt wherever possible or at the latest, prior to close of business on each working day.

- Ensure that any negative outstanding balances are proactively chased.

- Ensure that all clients are billed appropriately.

- Hold regular meetings with their team members in order to review the progress of their team.