The Conveyancing specialists, Convey Law have been shortlisted for the Modern Law Conveyancer Awards. They received the shortlisting in the Innovation of the Year Award category for their ‘Convey Bot’ chat application.
The Convey Bot can provide instant conveyancing quotes to customers, follow them up automatically and answer questions about the quote once it has been provided.
Customers can communicate with Convey Law through the instant messaging applications they are already familiar with – such as Facebook Messenger, Skype and SMS. This means that customers can easily get quotes outside of business hours at their convenience using their preferred instant messaging platform.
Convey Law believe that the future of service provision in general sees more companies interacting with consumers through instant messaging platforms rather than through websites and email, and as such they have developed their products in line with that change in consumer behaviour.
Lloyd Davies, Managing Director stated:
“Our whole approach to Conveyancing is to push the boundaries of customer service and to provide ‘Revolutionary Conveyancing’ to our clients. The Convey Bot is a tool that provides clients with an artificial intelligent channel of communication whilst being backed up by our professional sales team. We continue to utilise technology to improve the overall client experience and we are very excited to be shortlisted for this award!”
The winners are announced on Thursday 13th July.